Frequently Asked Questions

Everything you need to know about shopping with Lumie.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Returns are free for domestic customers via our online portal.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, Lumie is committed to ethical fashion. We use organic cotton, recycled polyester, and eco-friendly dyes across 80% of our seasonal collections.

Can I change or cancel my order?

Orders can be modified or cancelled within 60 minutes of placement. After this window, the order begins processing in our warehouse and cannot be changed.